北京，某知名国际机构招海归customer service

Dolores C

JD如下，如果有北京同学（英语国家留学经验）有兴趣或者想进一步了解工作，请联络本人，Dolores，我的邮箱：dolores.chiang@rmgselection.com,或致电5907 1700 - 8026

 

Overall Purpose of the Job :

The Group aims to be a global and leading provider of Customer Care services to key target client segments. This position is responsible for delivering professional and expert services to our customers

Specific Duties: Handles customer requests on behalf of our clients, via phone, email, and/or chat.

Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.

Required Competencies

Communication Skills

Ask for clarifications openly and objectively Listen to what customers are saying directly and indirectly Takes instructions and effectively apply to own work Explain simple information and concepts clearly and logically, verbally and in writing

Drive for Results	Shows a sense of responsibility and urgency towards goal attainment Is results rather than activity oriented Has a reputation of getting things done well and on time Able to work around barriers to performance
Business Focus	Possesses some knowledge of the costs associated to own functional area/project group Implements ways to control and manage cost through close supervision Implements projects through close supervision
Teamwork and Collaboration	Maintains the focus of the team on their goals, builds a collaborative work ethic Clarifies and understand self and others’ roles Able to manage the various relationships across teams through some supervision Be able to work independently and perform well with little supervision
Developing and Coaching	Actively develops own skills, knowledge and an area of personal interest to improve personal performance and adds value to the platform Invites feedback from others about personal performance and how to improve further
Leadership	Takes ownership and control over own work and personal goals Remains committed, even in the face of difficulties Looks for and takes opportunities to provide directions to others

Required Work Experience and background:

· Keen interest in worldwide lifestyle (shopping, sports, culture, travel etc).

· Enjoy helping people and solving problems.

Required Languages:

• Excellent written and oral English Language