GBI公司诚招生物制药相关专及工作经验人才加入我们的大家庭！
医药行业相关客户专员Pharmaceutical Client Relationship Specialist
Job purpose:
To maintain close contact with growing user network of GBI subscription database service. Encourage frequent use of system, respond to questions and suggestions and promote client satisfaction.
Key responsibilities and accountabilities:
Performance will be measured by client use of system (by login/usage metrics) as and user satisfaction via surveys etc.
-Maintain weekly contact with users
-Manage relationships with top executives of client firms
-Proactively understand user needs and suggest ways to increase usage rates of GBI database/products\
-Respond to all questions and suggestions
-Coordinate analyst and IT team efforts to continually improving product based on client use/response
-Develop back-end client relationship management systems and protocols
-Work closely with GBI company leaders to develop client loyalty programs and user incentives
-Grow client relationship team as company expands
Expected abilities:
-University degree
-1-3yrs Experience in client/customer service role
-Good oral (telephone) and written (email communication )skills
-Basic understanding of computer applications
-Pharmaceutical/healthcare industry experience preferred
-Pleasant and cheerful personality a must!
Please send an e-mail with your resume in English AND Chinese to us.
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发表于 2012-12-25 11:51:48
