<狼鹰信>代招Service Manager(北京)
<font style="font-size:14px">如果意向请发简历到:john1418@126.com or<br>henry.chen@weastpower.com<br>
应聘标题:姓名+应聘职位+学历+毕业院校+毕业时间<br>
详细情况请加我MSN:john1418@126.com 注明应聘以及职位<br>
<br>
The Service Manager will take ownership for accounts to deliver a
devoted customer interface in order to ensure service continuity.The
position will create a strong customer presence to develop the
relationships in order to maintain, drive & improve revenues,
customer satisfaction & retention.<br>
<br>
As Service Manager, your experience will ideally include:<br>
• Proven people management/development with experience of managing a team of 6+ within a service environment.<br>
• Strong stakeholder management skills with the ability and experience to challenge senior stakeholders.<br>
• Experience of contributing to the management of change – organizational, business, technical.<br>
• Experience of defining and managing service processes and procedures.<br>
• Experience of managing external and internal suppliers and monitoring
their performance to meet service delivery requirements. <br>
<br>
As Service Manager, your activities will include:<br>
• Contribute to the definition of service models and services to meet
customers’ agreed service requirements, optimizing service availability
and quality, encompassing managing changes, providing incident/problem
analysis, and performance management.<br>
• Service problem resolution.<br>
• Root cause analysis to reduce the level of incidents that arise.<br>
• Process mapping and implementation of client procedure requests. <br>
• Providing a point of escalation for any issues.<br>
• Attending meetings at customer sites.<br>
• Researching / developing & cultivating understanding of accounts, their needs, and expectations. <br>
• Reporting on customer feedback.<br>
• Resolution of unresolved faults.<br>
• Incident management.<br>
• Financial management, including continuous Improvement of
mobilization/transition costs in conjunction with the delivery service
providers <br>
• Guarding and maintaining SLA’s & KPI’s.<br>
• Partnering sales teams for business case development, new proposals and bids. <br>
• Develop and drive excellence in service standards, introducing
processes and standards across the full range of services, whether
provided in house or by external suppliers.<br>
• Ongoing service management and improvement including contributing to
the strategic direction and taking responsibility for a range of service
delivery and service support functions, including frameworks for
complaints, customer communications service standards and quality, and
service and operational level agreements.<br>
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Furthermore you will interface with Technical, Delivery, Business
Development & other parts of the business in order to deliver a
“total end to end” seamless quality service.The Service Manager will
also produce accurate MI & reporting to measure delivery performance
& to ensure effective management of performance levels. <br>
<br>
A knowledge and understanding of Microsoft technologies, networking,
infrastructure and security is ideal, as is either an ITIL Foundation /
ITIL Practitioner.
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